Monthly software plans
This covers Listenback today, and Callfiled when it opens.
- Cancel any time. You can cancel a monthly plan from your account or by emailing hello@barakatlabs.com. Your plan stays active until the end of the month you paid for, then stops. You are not charged again.
- No partial refunds. Payments for a month that has started are not refunded, including unused hours or minutes.
- When we failed you, we refund. If the product did not deliver what you paid for and we could not fix it, we refund the affected payment. A review or job that fails is never charged in the first place.
Pay-as-you-go hours and top-ups
Pay-as-you-go hours never expire, so they are not refunded once bought, except when the product failed to deliver what you paid for and we could not fix it.
Moving Day
Moving Day is a fixed-price service paid in two halves: one to book your week and one at handover, after you have read your reconciliation report. Its own terms, shown before you book, set out what happens if a move has to be cancelled. movingday.barakatlabs.com
Paid sessions
- Rescheduling. You can move your session for free if you tell us at least 24 hours before its start time.
- Missed sessions. A session missed without that notice is not refunded, but you get one chance to reschedule it.
- Refunds. Sessions are not refundable as a rule. If, in Adham's judgment, the session could not do much for your project, or we are not a fit for your type of business, we refund 50% of the price.
How to ask for a refund
Reply to your receipt or email hello@barakatlabs.com with the email you paid with and what went wrong. We answer within 2 business days. Approved refunds go back to the original payment method. Refund decisions are made by Barakat Labs.
Your legal rights as a consumer where you live are not affected by this policy. See also our terms and prices.